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Appliqué fabrics change as some are discontinued and/or updated. There is no guarantee your item will look exactly as pictured, however we will strive to get it as close as possible. Creative leeway is expected with these items. If you do not care for a specific print or color, notation of this preference must be made at time of order.
Turnaround for personalized products is approximately 2-3 weeks (longer during peak times.)
Medium backpacks measure 15" x 13.5".
Exchange Policy: Should an item be sent to you where a mistake occurs due to my error, I will be happy to replace the item. In some cases, blanks must be ordered for replacement orders. This does take up to seven business days - sometimes longer depending on vendor. If the customer is unwilling to wait for such a time, store credit will be given to the customer. In order for a replacement to be processed, the original item must be returned to me. A pre-paid return shipping label will be emailed to customers who receive items with errors due to the fault of Something Creative's. If a return/exchange is arranged where Something Creative is not liable for a mistake or flaw, the item must be returned at the customer's expense.
Refund Policy: No refunds will be issued due to the personalized nature of items created. Store credit will be offered on a case by case basis depending on the specifics of the reason for exchange.
Main item picture shown in Baby Blue.